Warranty Overview
Here at Systemco we provide full post sale hardware warranty on any item purchased.
We have highly responsive reseller channels & dedicated Technical Support teams available to quickly resolve any support issues & RMA services in our specialized repair center.
This limited warranty covers’ only the original hardware that was installed and purchased from Systemco If a new part is replaced during the warranty period, the warranty coverage period does not extend or change.
RMA Processes
1- All Products are subject to the Manufacturers Warranty and its relative Terms and Conditions.
2- Your original purchase invoice showing the date of purchase, model #, and serial # is the proof for your warranty period.
3- Backup your DATA before sending your device for repairing. We are not responsible for neither loss of data nor its restoration.
4- Always write the exact problem you are facing with the RMA, failing to do so will only delay the RMA processes.
5- Well pack your RMA when you send them to avoid transportation damages.
6- Always ask for your "RMA slip voucher", we won't consider any RMA without the voucher. It is your reference to track & claim your RMA.
7- During the warranty period, the defective hardware parts will be either repaired or replaced except in the cases listed in the Limitations of liability below.
8- If the RMA is DOA (Dead on Arrival), it will be replaced or credited immediately.
9- Spare parts are warranted for the remainder of the Limited Warranty Period of the Product in which they are installed.
10- All component parts or hardware products removed under this Limited Warranty become the property of SYSTEMCO.
11- In case of recurring failure, Systemco, at its discretion, may elect to provide you with a replacement or equivalent unit.
12- Call or email our support team to pick up the defective products.
WARRANTY EXCLUSIONS
1- Any errors caused by software incompatibilities and viruses.
2- Damage caused by unauthorized repair or disassembling of the product.
3- Damage caused by any other abuse, misuse, mishandling, or misapplication.
4- Damage caused by act of nature, such as fire, flood, wind, earthquake, lightning, etc.
5- Damage caused by impact with other objects, dropping, falls, spilled liquids, or submersion in liquids.
6- Deterioration due to normal circumstances including the enclosures, diskette, manuals, and battery packs.
7- Cracks and scratches on LCD and plastic material and other defects caused by transportation, handling or customer abuse.
8- The serial number of the product (or serial number stickers of its parts) has been modified, removed, blurred or damaged.
9- Damage caused by failure to perform a proper installation or to provide an appropriate operational environment for the product.
10- Damage caused by third party peripherals (such as visible damages on motherboard or other electronic parts, burn spots after electric discharge...)
11- The availability of two & less pixel defects on the display, which is not considered to be a warranty failure according to the manufacturer’s policy.