Last updated: March, 2022
Warranty Overview
Here at Systemco we provide full post sale hardware warranty on any item purchased.
We have highly responsive reseller channels & dedicated Technical Support teams available to quickly resolve any support issues & RMA services in our specialized repair center.
Certain third party computer items, such as laptops, Monitors, Printers and Cameras…… are serviced directly through the manufacturer for the predetermined warranty period. We request that when a problem arises with a third party product, all customers first utilize the manufacturer’s service and support lines, before contacting SYSTEMCO.
This limited warranty covers’ only the original hardware that was installed and purchased from Systemco If a new part is replaced during the warranty period, the warranty coverage period does not extend or change.
RMA Processes
1- All Products are subject to the Manufacturers Warranty and its relative Terms and Conditions.
2- Your original purchase invoice showing the date of purchase, model #, and serial # is the proof for your warranty period.
3- Backup your DATA before sending your device for repairing. We are not responsible for neither loss of data nor its restoration.
4- Always write the exact problem you are facing with the RMA, failing to do so will only delay the RMA processes.
5- Well pack your RMA when you send them to avoid transportation damages.
6- Always ask for your "RMA slip voucher", we won't consider any RMA without the voucher. It is your reference to track & claim your RMA.
7- During the warranty period, the defective hardware parts will be either repaired or replaced except in the cases listed in the Limitations of liability below.
8- If the RMA is DOA (Dead on Arrival), it will be replaced or credited immediately.
9- Spare parts are warranted for the remainder of the Limited Warranty Period of the Product in which they are installed.
10- All component parts or hardware products removed under this Limited Warranty become the property of SYSTEMCO.
11- In case of recurring failure, Systemco, at its discretion, may elect to provide you with a replacement or equivalent unit.
12- Call or email our support team to pick up the defective products.
WARRANTY EXCLUSIONS
1- Any errors caused by software incompatibilities and viruses.
2- Damage caused by unauthorized repair or disassembling of the product.
3- Damage caused by any other abuse, misuse, mishandling, or misapplication.
4- Damage caused by act of nature, such as fire, flood, wind, earthquake, lightning, etc.
5- Damage caused by impact with other objects, dropping, falls, spilled liquids, or submersion in liquids.
6- Deterioration due to normal circumstances including the enclosures, diskette, manuals, and battery packs.
7- Cracks and scratches on LCD and plastic material and other defects caused by transportation, handling or customer abuse.
8- The serial number of the product (or serial number stickers of its parts) has been modified, removed, blurred or damaged.
9- Damage caused by failure to perform a proper installation or to provide an appropriate operational environment for the product.
10- Damage caused by third party peripherals (such as visible damages on motherboard or other electronic parts, burn spots after electric discharge...)
11- The availability of two & less pixel defects on the display, which is not considered to be a warranty failure according to the manufacturer’s policy.