Return and Refund Policy
We strive to ensure our customers are satisfied with their purchases. Please read our policy below regarding returns and refunds for orders within Lebanon.
1. Return Window
You have 2 to 3 days from the date of delivery to request a return.
After this period, items are only covered under our Warranty Policy.
2. Condition of Items (Strict Policy)
To be eligible for a return or exchange, the following conditions must be met:
- Sealed & Unopened: Items must be in their original, unopened packaging with all factory seals intact.
- No Returns on Opened Boxes: Due to the nature of electronic components and software, we do not accept returns for any item once the box has been opened or the factory seal has been broken.
- Proof of Purchase: A valid original invoice is required for all return requests.
3. Non-Returnable Items
The following items cannot be returned once purchased:
- Items with broken seals or opened packaging.
- Software, activation keys, or digital licenses.
- Items damaged due to customer mishandling or improper installation.
4. Return Process
To initiate a return, please contact our support team at 70-156157
- Only In-Store: You may return the unopened item only to our service center.
6. Refunds
Once we receive and inspect your unopened item, we will notify you of the approval or rejection of your refund